Customer service is more than just fielding phone calls and taking orders. We work hard to make sure we provide as much information as possible for every product to help customers make an informed decision about the best display for their needs. Set up instructions, graphic templates and, where available, video set up instructions are provided. We can offer a fast turnaround to meet tough deadlines and different needs so that we can help as many customers as possible. Our employees care about how each job turns out and we want displays that our customers can be proud of. Most of our displays are available for shipment the next day. Some custom graphic displays are built to order and require a few days to ship. Our constant focus on quality sets us apart from the competition which provides peace of mind to our customers and promotes customer loyalty.
We provide helpful and knowledgeable assistance by phone, e-mail or live chat for customers who need some help in navigating our many products and services. Our employees don’t work on commission or receive incentives, we always provide honest, unbiased information. We offer printed samples of most of our printing materials for customers who need to see and feel the products before ordering. The most important aspect of customer service is to offer expertise and professionalism. Unlike many companies these days, we actually know our products. If there is something we don’t know, we will find the answers. If a problem occurs, we will solve them quickly and fairly. Most importantly, we do our job to make sure that orders are completed correctly and on time, we feel this is the most basic aspect of customer service.